24 hours notice must be given in order to cancel a lesson. If a student cancels a lesson with a 24 hour notice, make-ups will be given at times and dates within the instructor’s schedule or can be arranged at any mutually agreeable time.
If the student cancels on the same day as the lesson, the lesson will be forfeited and there will be no make-up, or refund for that lesson. The payment for the cancelled lesson cannot be applied to future lessons.
No Call/No Show
If the student does not provide notice of absence it is considered a No Call/No Show. There are no make-ups or refunds for No Call/No Shows. The payment for the missed lesson cannot be applied to future lessons.
Illness and Emergencies
In the event that a student falls ill or has a family emergency, the student will have a choice to make-up the lesson or apply the payment to next month’s lessons.
In the event that the instructor needs to cancel a lesson, the student will have a choice to make-up the lesson or apply the payment to next month’s lessons.